DELIVERIES & RETURNS
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Deliveries |
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All orders received by 5.00pm will be delivered the next working day (mainland Britain only), subject to stock availability and unless otherwise stated on the item. Standard Furniture. Furniture items require a slightly longer delivery time and we will inform you of an anticipated delivery date. These items may also incur an additional delivery charge. Account customers will be notified at the time of the order. Non account customers will expect a Furniture surcharge of £40 plus VAT. Fast Track Furniture. We offer a wide range of products on a next day express delivery service. This service is offered across mainland UK. Orders placed before 15.00 hours will be despatched for next day delivery (Friday orders will be delivered Monday) Deliveries are kerb side and could be delivered on pallets. Blue box orders are not pre booked. If a delivery fails due to customer not being available then a re-delivery charge of £15 (minimum) may be a applied. Highlands and islands areas are subject to additional charge (POA). Please call to discuss before placinng your order. Bespoke items such as print and business gifts are made to made-to-order and we will advise & discuss delivery at the time of the order.
We aim to deliver next day and do so on 98% of all in stock orders; however for matters outside our control we cannot guarantee the delivery for next day. |
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Returns |
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If you change your mind or a product you have received is not to your full satisfaction, we’ll happily take it back according to the terms of our returns policy (See Terms & Conditions for full details). Any standard office supply can be returned in its original undamaged packaging within 7 days of receipt for a full credit. In addition, all products carry a 12-month guarantee (from date of purchase) against defects in materials & workmanship. All goods must be unused, in a saleable condition and in their original packaging without any markings or scribbles. Goods which are returned that do not match, are unfit for resale or do not match the returns requested will not be credited. With furniture items, there will be a handling and restocking charge applied for unwanted items. You may still return unwanted or wrong ordered items after 7 days, subject to approval, for a partial credit of 75% of the original item value. If you are missing an item or something has arrived damaged, please let us know within three working days of the delivery and we will do our best to correct the problem. If you contact us more than 7 days after the delivery, we may be able to accept the goods back, but not at the full credit value. |
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Food Products |
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Food products shall be in good condition and with adequate date life when leaving our warehouse. No food product will be accepted as a return unless it has been supplied to you in a damaged or deficient condition. In the event of food products reaching you in a damaged or deficient condition, you should notify us immediately and submit written details of the claim within 3 days of receipt of the goods. |
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Backorders |
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Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date. Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified. If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced. |
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